Administrative Executive - (Malaysia)


Are you an IT-savvy individual with a knack for multi-tasking and converting calls to sales? 

Ohmyhome is looking for a talented multi-tasker who is able to expertly manage schedules, correspondence and other admin/bookkeeping matters. You will join a dynamic team, work in a fast-paced environment with cross-functional teams and be at the forefront of a fast-growing proptech startup with aggressive global expansion plans.


Job Description: 

  • Manage and respond to agendas, calendar schedules, phone calls and correspondence (email, letters, packages etc.)

  • Develop and maintain the administrative system for the information of customers, suppliers and external partners

  • Coordinate office activities and operations to secure efficiency and compliance to company policies

  • Support budgeting and bookkeeping procedures while submitting timely bookkeeping reports and proposals

  • Manage large amounts of incoming and outgoing sales and service calls while maintaining customer satisfaction

  • Open and maintain customer accounts by recording customer information, analyzing customer needs, recommending services and assist with placement of orders and work schedules.

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution using the CRM system

  • Follow communication procedures, guidelines, and policies and go the extra mile to engage customers


Requirements:

  • Proven admin and customer support experience

  • Customer-oriented and possess the ability to adapt and respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multitask, organize, prioritize and manage time effectively

  • Familiar with Customer Relationship Management (CRM)  systems and practices

  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

  • High school diploma or equivalent; college degree preferred


Working Hours:

  • 9 am-6 pm in the office

  • Monday to Friday

  • As and when work requires 

  • No overtime, weekend, public holiday compensation


What Ohmyhome team can provide:

  • Meaningful impact on the society, empowering Singapore and Malaysia’s real estate transactions

  • Valuable start-up work experience, gaining a hands-on problem-solving approach 

  • Exposure to different specialities, work with a diverse team from various backgrounds

  • Fast and dynamic working environment, achieve more with a positive learning attitude